Privacy Policy: Quixess Social

Last updated: July 18, 2026

Quixess Social (“Quixess Social,” “the Service,” “we,” or “us”) is published by Quixess Inc. Quixess Social is a customer engagement platform that helps businesses manage conversations, content, and audience engagement from a web dashboard and a companion mobile app.

This policy explains what information we collect, how we use it, and the choices you have. It applies to the Quixess Social web dashboard and mobile app. For details specific to a channel you connect, see our supplemental policies: Meta, YouTube, Google Analytics, TikTok, and Google & YouTube (combined).

1. Information We Collect

We collect only what we need to provide the Service. Depending on how you use Quixess Social, this may include:

Category	Examples	Why we collect it
Account information	Name, email address, organization, team role	Create and secure your account and manage team access
Content you create and manage	Messages, comments, replies, posts, drafts, contacts, and notes from the channels you connect	Let you view, organize, and respond to customer activity in one place
Media you upload or send	Images, video, audio/voice notes, and documents	Attach and share media in your conversations and content
Connected account credentials	Access tokens and account identifiers for platforms you connect	Authenticate on your behalf to read and send the content you manage (stored encrypted)
Usage and device information	Device type, app version, log and diagnostic data, and push notification tokens	Operate the app, deliver notifications, and diagnose problems

We do not collect your personal social media profile data, private personal messages, or data from accounts you have not explicitly connected.

2. How We Use Your Information

We use the information above solely to provide and improve the Service:

Deliver core features: display, organize, and let you respond to messages, comments, and other activity from the channels you connect.
Compose and publish content: create, schedule, and send content and replies on your behalf.
Team collaboration: assign, track, and coordinate work across the members and brands you manage.
Notifications: alert you to activity that needs your attention.
Support, security, and reliability: respond to requests, prevent abuse, and keep the Service running.

We do not sell or rent your information, and we do not use it for advertising or profiling.

3. AI-Assisted Features

Some features use artificial intelligence to help you work faster, for example, suggested replies, transcription of voice notes, and content generation. When you use these features, the relevant content (such as the message you are replying to or the audio you choose to transcribe) is processed to produce the result you requested.

AI processing happens only when you invoke an AI feature. It is not applied to your content in the background.
We do not use your content to train third-party foundation models.
AI suggestions are drafts for your review; you decide what to send.

4. How We Share Information

We share information only as needed to operate the Service:

Connected platforms: when you send a reply, post, or message, we transmit it to the platform you chose to connect, in accordance with that platform’s terms.
Service providers: vetted vendors that host our infrastructure, store media, deliver notifications, and provide AI processing, acting on our instructions under confidentiality obligations.
Legal and safety: when required by law or to protect the rights, safety, and security of our users and the Service.

We never sell your data or share it with advertisers or data brokers.

5. Data Storage and Security

All communication with our servers uses HTTPS (TLS 1.2+).
Access tokens and connection credentials are stored encrypted and are never exposed to client-side code.
Each organization’s content is stored in a per-tenant isolated database, so your data is never mixed with another organization’s.
Infrastructure runs on secured cloud environments with role-based access controls.

6. Data Retention

We retain your information for as long as your account is active and the relevant channel remains connected.
When you disconnect a channel or delete your account, the associated content and credentials are deleted within 30 days.
Limited records may be retained where required for legal, security, or audit purposes, then purged.

7. Your Rights and Choices

Access and export: request a copy of your data by contacting support.
Correction: update your account information from your dashboard settings.
Deletion: delete your account or disconnect a channel at any time from Settings → Connections, or request deletion by email.
Revoke access: disconnect any connected platform at any time; you can also remove Quixess Social from that platform’s own settings.
Notifications: turn push notifications on or off in your device settings.

8. Mobile App Permissions

The mobile app requests device permissions only to enable features you initiate. You can grant or deny each permission, and change your choice at any time in your device settings.

Permission	Used for
Camera	Capturing a photo to attach to a message, when you choose to
Photos / media library	Selecting images and videos to attach to a message, when you choose to
Microphone	Recording a voice note to send, when you choose to
Notifications	Alerting you to new activity that needs your attention

We do not access your camera, microphone, or media in the background, and we only upload the specific items you select or record.

9. Children's Privacy

Quixess Social is a business tool intended for use by adults. It is not directed to children, and we do not knowingly collect personal information from anyone under the age of 13 (or the minimum age required in your jurisdiction).

10. International Data Transfers

We may process and store information in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in accordance with this policy and applicable law.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted at this URL and the “Last updated” date will be revised. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

For questions about this privacy policy or your data:

Email: [email protected]
Website: quixess.com